TERMS AND CONDITIONS OF SERVICE

Effective date: 8 September 2026

PLEASE READ THESE TERMS AND CONDITIONS OF SERVICE ("Terms") CAREFULLY BEFORE USING BESTIE4.

By accessing or using the Bestie4 application or website ("Bestie4", "Application"), You accept these Terms in full. If You do not agree, please do not use Bestie4.

Continued use of Bestie4 after any amendment of these Terms constitutes acceptance of the updated Terms. It is Your responsibility to check this page periodically.

1. DEFINITIONS

"Bestie4" — the mobile application and the website at https://www.bestie4.com, together with all related features, operated by the Company.

"Company" / "we" / "us" / "our" — PHONE4U, a sole proprietorship of Arun Joseph, having its principal place of business at IX/610, Chemperi, Kannur, Kerala, India, 670632, and its authorised employees, affiliates, successors and assigns.

"User" / "You" / "Your" — any natural person who accesses or uses Bestie4 as a caller.

"Agent" — an individual onboarded by the Company to receive voice calls from Users in exchange for a share of the coin-based fees.

"Services" — the ability to place and receive voice calls between Users and Agents on Bestie4 for casual friendly conversation, together with wallet, payment, discovery, and profile features supporting those calls.

"Coins" — the in-app credit used to pay for call time. Coins are purchased in fixed packages priced in Indian Rupees (INR) and consumed per minute of connected call time. Coins are a prepaid utility for use on Bestie4 only. They are not legal tender, are non-transferable, and cannot be exchanged for cash.

"Content" — any material available on or through Bestie4, including profile text, avatars, banners, category listings, User Content, Agent Content, and Company Content.

"Privacy Policy" — the policy at https://www.bestie4.com/privacy.

"Refund Policy" — the policy at https://www.bestie4.com/refund.

These Terms, the Privacy Policy, and the Refund Policy together form the entire agreement between You and the Company.

2. NATURE OF THE SERVICE

Bestie4 is a voice-calling platform for casual, friendly conversations between Users and Agents. Its purpose is to provide a light, judgement-free space to talk about everyday things — hobbies, moods, day-to-day life — with a friendly person on the other end of the line. Agents may be listed under interest-based categories (for example, chat, music, gaming, and similar hobbies) so You can choose someone with matching interests; category listings are for discovery only and do not represent any professional qualification.
Bestie4 is not, and does not hold itself out as:
- a dating, matchmaking, or romantic-introductions service;
- an escort, adult-content, or explicit-services platform;
- a psychological counselling, therapy, psychiatric, or medical service;
- a crisis or emergency helpline;
- a source of legal, financial, medical, or professional advice.
Bestie4 is not a suicide helpline. If You are experiencing a mental-health emergency, thoughts of self-harm, or a medical crisis, please contact a licensed professional or an appropriate helpline in Your jurisdiction (in India: iCall 9152987821, Vandrevala Foundation 1860-2662-345, AASRA 91-22-27546669).
Agents are conversation companions only, not licensed professionals, romantic partners, or personal assistants. Any opinion expressed by an Agent is their personal view and does not reflect the Company's endorsement.

3. ELIGIBILITY AND REGISTRATION

You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872. By using Bestie4, You represent that You meet this requirement.
Bestie4 is intended for use in India. If You access it from outside India, You are responsible for compliance with the laws of Your jurisdiction, and the Services may be unavailable to You.
Access requires an account, created by verifying a mobile number via a one-time password ("OTP"). You represent that all information You provide is current, complete, and accurate, and undertake to keep it up to date.
You are responsible for all activity on Your account. Do not share Your OTP, authentication token, or session with any other person. If You suspect Your account is compromised, notify Us immediately at support@bestie4.com so We can disable it.
The right to use Bestie4 is personal to You. You may not sell, transfer, sub-license, or otherwise assign Your account or the right to use the Services.
We may refuse, restrict, suspend, or terminate access to Bestie4 at Our discretion, with or without notice, including where we believe a User has violated these Terms, engaged in abusive behaviour, or misused the platform.

4. THE "CALL" FEATURE

Bestie4 enables voice communication between a User and an Agent via a licensed voice-infrastructure provider.
By using the "Call" feature, You give Your unconditional consent to receive incoming call notifications and, where applicable, calls on Your mobile number, notwithstanding any Do-Not-Disturb ("DND") registration You may have with Your telecom provider, in respect of communications directly related to Your use of Bestie4.
Recording of any call, in whole or in part, without the explicit consent of the other party is strictly prohibited.

5. COINS, PAYMENTS, AND BILLING

Purchase. Coins are sold in fixed packages priced in INR, inclusive of applicable taxes (including GST). Prices are shown at the time of purchase and may change from time to time; changes do not affect coins already purchased.
Payment processor. Payments are processed by a third-party, RBI-authorised payment gateway. We do not store card numbers, CVVs, PINs, UPI PINs, or banking passwords. Coins are credited to Your wallet only after the gateway confirms successful payment.
Billing during calls. Coins are debited from Your wallet per minute of connected call time, at the rate published for the Agent You are calling. A call ends automatically when Your wallet balance is insufficient for the next minute. Call duration is measured by the Company's servers using authoritative timestamps; the recorded duration is final for billing purposes.
Agent earnings. A portion of the per-minute rate is paid to the Agent as commission. The remaining portion is retained by the Company as its service fee. The commission rate applicable to any call is snapshotted at call-end; later rate changes do not rewrite historical earnings.
Non-refundable to bank. Coins are a prepaid utility usable only on Bestie4. Coins cannot be converted or refunded to a bank account, card, wallet, or any other external instrument. Any discretionary refund the Company grants — for example, in the case of a dropped call caused by a verified server-side issue — is credited back to Your Bestie4 wallet as coins only.
Failed payments. If Your bank/UPI/card is debited but no coins are credited, the payment gateway will auto-reverse the debit to the original instrument, typically within 5–7 working days. See the Refund Policy.
Taxes and invoices. Prices include GST where applicable. GST invoices are issued via the payment gateway on request.
Chargebacks. If You initiate a chargeback for a completed coin purchase without first contacting Us, We may suspend Your account until the dispute is resolved. Repeated or fraudulent chargebacks may result in permanent closure.
Verification of information. You are responsible for verifying every detail before confirming a payment. Requests to correct incorrect information must reach Our support team within one (1) hour of the payment.

6. ACCEPTABLE USE

You agree that You will not, whether as a User or an Agent:

Use Bestie4 for any purpose unlawful under Indian law.
Solicit, offer, or discuss sexual acts, escort services, dating, romantic relationships, or in-person meetings.
Send sexual, sexually suggestive, obscene, pornographic, paedophilic, or profane content in any form.
Harass, threaten, defame, stalk, intimidate, or bully any User or Agent.
Discriminate against or abuse anyone on the basis of caste, religion, race, sex, gender identity, sexual orientation, disability, age, nationality, or any other protected characteristic.
Attempt to obtain any User's or Agent's phone number, address, social-media handle, or other identifying information outside Bestie4.
Impersonate any other person or entity, misrepresent Your affiliation, or use another person's account.
Use bots, scrapers, or any automated tool to interact with Bestie4 without Our express written consent.
Reverse-engineer, decompile, or attempt to derive the source code of any part of Bestie4.
Interfere with, disrupt, or gain unauthorised access to Our systems, servers, or networks; probe or test their vulnerability; or bypass their security.
Upload or transmit malware, viruses, corrupted files, or any code designed to harm Bestie4 or any user's device.
Record any call in whole or in part without the explicit consent of the other party.
Collect display names, phone numbers, or contact details of Users or Agents for purposes of advertisement, solicitation, spam, or unsolicited commercial communication.
Redistribute, sell, sub-license, or commercially exploit any part of the Services or the Content.
Encourage or promote any of the above.

Violations may lead to warnings, wallet or earnings holds, permanent suspension, forfeiture of unused coins, or referral to law-enforcement authorities.

7. RESTRICTED CONTENT

To ensure Bestie4 remains safe, respectful, and compliant with Indian law and Our payment-gateway partners' rules, the following categories of content and conduct are strictly prohibited on the platform. Accounts found engaging in any of these will be immediately terminated and may be reported to law-enforcement authorities.

7.1 Child endangerment

Any content, request, or conduct that facilitates the exploitation, abuse, or endangerment of children (persons under 18) is forbidden. This includes, without limitation:

Child sexual abuse material of any kind;
Sexualisation of a minor, or content that could encourage the sexual exploitation of children;
Grooming behaviour, whether online or attempting to move offline;
Sextortion — using real or alleged access to a minor's intimate images to threaten or blackmail;
Trafficking or the advertising / solicitation of a minor for any purpose;
Content depicting excessive violence, blood, or gore aimed at minors;
Content that promotes or normalises negative body image, harmful cosmetic procedures, or dangerous self-modification.

Suspected child-endangerment content will be reported to the appropriate authorities and, where applicable, to the National Center for Missing & Exploited Children (NCMEC) or its Indian equivalent.

7.2 Sexual content and profanity

We do not allow accounts, calls, profiles, or messages that contain or promote pornography, sexual content, or content designed to be sexually gratifying. Solicitation of a sexual act in exchange for compensation, and distribution of non-consensual sexual content, are strictly prohibited.

7.3 Hate speech

Content that promotes violence against, or incites hatred toward, individuals or groups based on race, ethnicity, religion, caste, disability, age, nationality, veteran status, sexual orientation, gender, gender identity, immigration status, or any other characteristic associated with systemic discrimination or marginalisation is prohibited.

7.4 Violence

Content that depicts, promotes, celebrates, or facilitates gratuitous violence or dangerous activities is prohibited.

7.5 Terrorist content and dangerous organisations

The Company does not permit terrorist organisations, or movements that have engaged in, prepared for, or claimed responsibility for acts of violence against civilians, to use Bestie4 for any purpose, including recruitment. Content that promotes, incites, or celebrates terrorism or such violence is prohibited.

7.6 Sensitive events

Content that capitalises on, or is insensitive toward, a sensitive event of significant social, cultural, or political impact (civil emergencies, natural disasters, public-health emergencies, conflicts, deaths, tragedies) is prohibited.

7.7 Bullying and harassment

Content or conduct that threatens, harasses, or bullies any person is prohibited, including targeted harassment based on personal characteristics.

7.8 Dangerous products

Content that facilitates the sale of, or provides instructions for the manufacture of, explosives, firearms, ammunition, restricted firearm accessories, or other weapons is prohibited.

7.9 Restricted substances

Content that facilitates the sale of psychotropic drugs, marijuana or marijuana products (regardless of legality in a given jurisdiction), tobacco (including e-cigarettes and vape pens), or drugs falling under the restricted categories of the Drugs and Cosmetics Act, 1940 and Rules, 1945 is prohibited. Content that encourages illegal or inappropriate use of alcohol or tobacco is prohibited.

7.10 Synthetically generated information

We do not permit, enable, or facilitate the creation, generation, modification, alteration, hosting, publication, transmission, sharing, or dissemination of any content that is synthetically generated information on Bestie4, particularly where such content violates applicable law.

For these Terms, "synthetically generated information" means content or information (audio, visual, or audio-visual) that is artificially or algorithmically created, generated, modified, or altered such that it appears to be real, authentic, or true, and it is difficult to distinguish a person or real-world event from what is contained in that content. It does not include routine, good-faith:

editing, formatting, enhancement, technical correction, colour adjustment, noise reduction, transcription, or compression that does not materially alter or misrepresent the underlying content;
preparation, formatting, or presentation of documents, presentations, or educational materials, including the use of illustrative, hypothetical, draft, template-based, or conceptual content, provided no false record is created; or
use of tools for accessibility, clarity, quality, translation, description, searchability, or discoverability that does not alter the substance of the underlying content.

Once notified of, or having reason to believe that, content on Bestie4 is synthetically generated information in violation of the above, We will remove or disable access to it and act against the responsible account.

7.11 Commercial spam

Sending unsolicited email, junk mail, spam, chain letters, promotions, advertisements, or surrogate advertisements is prohibited.

7.12 Applicable laws referenced

Breaches of the above may attract action and penalties under, among other statutes, the Information Technology Act, 2000; the Bharatiya Nyaya Sanhita, 2023; the Protection of Children from Sexual Offences Act, 2012; the Representation of the People Act, 1951; the Indecent Representation of Women (Prohibition) Act, 1986; the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013; the Immoral Traffic (Prevention) Act, 1956; and the Explosive Substances Act, 1908.

8. AGENTS

Agents are independent participants onboarded separately by the Company. Being registered as an Agent does not create an employment, agency, or partnership relationship with the Company.
All Agent-specific matters — onboarding, payouts, tax compliance, and similar — are handled under a separate Agent agreement between the Company and each Agent, outside these User Terms.
Agents must not solicit personal contact details from Users, meet Users offline, or transact outside Bestie4. Doing so is a material breach of these Terms.

9. COMPANY'S ROLE — INTERMEDIARY

The Company operates Bestie4 as a technology intermediary under the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We provide the platform on which Users and Agents interact; We do not participate in the conversations.
The Company does not endorse or guarantee any Agent and is not responsible for the content, character, or outcome of any conversation.
We may — but are not obliged to — monitor the platform for compliance with these Terms and remove Content or suspend accounts. We do not routinely record calls; voice audio is carried by third-party voice infrastructure and is not stored by Us unless expressly disclosed at the time of the call.
Illegal or fraudulent activity may be reported to the appropriate authorities. Where required, the identity of a User may be disclosed to a complainant (who is a victim, or acting on behalf of a victim) in accordance with applicable law.

10. USER ACCOUNT ACCESS BY THE COMPANY

To maintain service quality, address grievances, and investigate reports of abuse, the Company (through authorised employees, agents, or contractors) may access account records on a case-by-case basis. You consent to such access subject to the Privacy Policy. All such access is logged.

11. THIRD-PARTY LINKS AND SERVICES

Bestie4 may reference or integrate with third-party services (payment gateways, voice-call infrastructure, push-notification providers, analytics, embedded links). The Company does not control and is not responsible for the content, availability, privacy practices, or terms of third-party services. Your use of them is at Your own risk and is governed by their terms.

12. INTELLECTUAL PROPERTY

All software, design, trademarks, logos, and non-user-supplied content on Bestie4 are the property of the Company or its licensors, and are protected by copyright, trademark, and other intellectual-property laws.
Nothing in these Terms grants You any right in the Company's intellectual property beyond the limited, non-transferable, revocable licence to use Bestie4 for its intended purpose.
You may not copy, modify, reproduce, publish, distribute, license, or create derivative works from any Content without Our prior written consent.

13. PRIVACY

Your use of Bestie4 is governed by the Privacy Policy, which forms part of these Terms. In particular:

Users and Agents never see each other's phone numbers.
Voice audio is carried by third-party voice infrastructure and is not routinely recorded.
Wallet and ledger records are retained for statutory and audit purposes.

14. DISCLAIMER AND LIMITATION OF LIABILITY

Bestie4 is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, the Company disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty that the Services will be uninterrupted, timely, secure, or error-free.
The Services are for informal, entertainment purposes only. Any opinion, advice, or information exchanged during a call is the personal view of the Agent or User; it does not constitute professional advice and does not create any warranty from the Company.
The Company shall not be liable for:
- the conduct, statements, opinions, or acts of any User or Agent;
- the content or outcome of any conversation;
- loss of data, loss of use, loss of business, indirect, incidental, special, consequential, punitive, or exemplary damages;
- service interruptions caused by third-party infrastructure (voice, payments, telecoms, push, hosting) or events beyond Our reasonable control;
- unauthorised access to or alteration of Your account resulting from Your failure to safeguard Your credentials.
In no event shall the Company's aggregate liability to any User for any claim arising out of or related to the Services exceed the value of coins purchased by that User in the ninety (90) days immediately preceding the event giving rise to the claim.

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its parent, subsidiaries, affiliates, officers, directors, employees, agents, and licensors from and against any and all third-party claims, liabilities, damages, losses, and costs (including reasonable attorneys' fees) arising out of or connected with:

Your use of, or inability to use, the Services;
Your violation of these Terms, the Privacy Policy, or the Refund Policy;
Your violation of any applicable law or the rights of any third party (including intellectual-property, privacy, or publicity rights);
Any Content You upload, transmit, or make available on or through Bestie4.

This obligation survives termination of Your account.

16. TERMINATION

You may stop using Bestie4 at any time and may request deletion of Your account through the app or by writing to support@bestie4.com.
We may suspend or terminate Your account at any time, with or without notice, for a material breach of these Terms, suspected fraud, non-payment, or as required by law.
On termination:
- access to the Services stops;
- unused coins may be forfeited if the termination is for cause; otherwise, unused coins remain in Your wallet until account deletion is finalised;
- Sections of these Terms that by their nature survive termination — including intellectual property, limitation of liability, indemnification, and governing law — continue to apply.

17. NOTICES AND CONTACT

Except as otherwise stated in these Terms, notices to a party shall be in writing and delivered by email, in-app notification, or postal mail. A notice sent by email is deemed given twenty-four (24) hours after transmission; a notice sent by postal mail is deemed given three (3) days after posting.

Contact the Company at:

Email: support@bestie4.com
Phone: +91 96453 05240
Postal address: PHONE4U (Prop. Arun Joseph), IX/610, Chemperi, Kannur, Kerala, India, 670632.

For grievances regarding Content, Your account, or any suspected violation of these Terms, please write to support@bestie4.com. Complaints will be acknowledged within twenty-four (24) hours of receipt and resolved within fifteen (15) days, consistent with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

18. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by, and construed in accordance with, the laws of India, without regard to conflict-of-laws principles.
Any dispute, claim, or controversy arising out of or relating to these Terms, or Your use of Bestie4, shall be resolved first through the Company's internal grievance process (Section 18). Failing resolution, the dispute shall be referred to arbitration by a sole arbitrator mutually appointed by You and the Company, in accordance with the Arbitration and Conciliation Act, 1996.
The seat of arbitration shall be Kannur, Kerala. Proceedings (including any award) shall be in English. The award shall be final and binding on the parties.
Notwithstanding the foregoing, either party may seek interim or preliminary relief from a court of competent jurisdiction in Kannur to protect its rights pending completion of arbitration. The courts at Kannur shall have exclusive jurisdiction over any such proceeding.

19. CHANGES TO THESE TERMS

The Company may update these Terms from time to time. Material changes will be published in the app and at https://www.bestie4.com with a new version identifier. Continued use of Bestie4 after an update constitutes acceptance of the updated Terms. You should periodically review this page to remain compliant.

20. MISCELLANEOUS

Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original, and the remainder of these Terms shall continue in full force and effect.
Waiver. No waiver of any provision shall be effective unless made in writing and signed by the Company. Failure to enforce any right under these Terms does not constitute a waiver of that right.
Headings. Section headings are for reference only and do not affect interpretation.
Entire agreement. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between You and the Company regarding Bestie4 and supersede all prior understandings.
Assignment. You may not assign these Terms without Our prior written consent. The Company may assign these Terms in connection with a merger, acquisition, or sale of assets.
Communications. By registering, You agree to receive service-related communications from the Company via SMS, email, in-app notifications, RCS, or WhatsApp Business Messages in relation to Your use of Bestie4. Promotional communications are optional and always include an opt-out.